Privacy Policy

#1. Who we are

Accident Support Line is a business name of Everyday Car Repair Network Pty Ltd ABN 88 634 541 638 (we, us, our). We are a repair network and vehicle accident assistance service operating in Australia.

#2. What information we collect

When you contact us by phone, submit a callback request or interact with our website, we may collect the following personal information:

• Your full name
• Your mobile number and email address
• Your vehicle details including make, model, year and registration number
• Your insurance policy number and insurer name
• Details of your vehicle accident including date, time and location
• Details of other parties involved in the accident
• Recordings and transcripts of phone calls made to our service

#3. Why we collect it

We collect your personal information to:

• Assess your accident and determine how we can assist you
• Arrange vehicle repairs, towing and hire car services on your behalf
• Communicate with the at-fault party on your behalf
• Contact you with updates about your repairs
• Comply with our legal and regulatory obligations

#4. Who we share it with

We may share your personal information with:

• Our repair partners and towing companies, for the purpose of arranging services
• Hire car suppliers, for the purpose of arranging a replacement vehicle
• Insurance companies, for the purpose of managing and recovering your claim
• Our technology and CRM service providers who assist us in operating our business

We do not sell your personal information to third parties. We do not share your information for marketing purposes without your consent.

#5. How we store it

Your personal information is stored securely in our CRM system. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. We retain your information for as long as necessary to manage your claim and meet our legal obligations.

#6. Your rights

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request please contact us at support@accidentsupportline.com.au.

#7. Calls may be recorded

Calls to our service may be recorded and transcribed for quality assurance, compliance and claim management purposes. By calling our service you consent to your call being recorded.

#8. Cookies

Our website may use cookies to improve your experience. You can disable cookies in your browser settings. We do not use cookies to collect personally identifiable information.

#9. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Accident Support Line

EveryDay Car Repair Network Pty Ltd

Email: support@accidentsupportline.com.au

Phone: 1300 723 770

#10. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated.